We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@unboundbabes.com. Please note that returns will need to be sent to the following address: 244 Fifth Avenue, 1413 New York, NY 10001

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@unboundbabes.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds 
We cannot accept returns or exchanges for any items that have been opened, used, or have a broken packaging seal. As a small business, we appreciate you prioritizing the safety of our team given the intimate nature of our products.

For unused, unopened merchandise we offer a refund for the purchase price of the item, minus the cost of return shipping, within 30 days of purchase. Refunds are provided once the item has been received by our warehouse and confirmed as unopened. Please allow at least 14 business days for returns to be received and processed. To return your unused item, please email hello@unboundbabes.com and we'll help you with the return process.

If you purchased your item through a retail outlet and not through Unbound's site, feel free to email us and we can help determine if you should contact the original seller for a return.